Privacy Policy

Last updated: June 25, 2026

Privacy Policy for NEVA COLLECTION

This Privacy Policy describes how NEVA COLLECTION (“we”, “us”, “our”, or the “Site”) collects, uses, stores, and discloses your personal information when you visit our website, browse our products, place an order, contact us, or otherwise use our services.

By using our website, you agree to the practices described in this Privacy Policy.

What Personal Information We Collect

When you interact with NEVA COLLECTION, we may collect certain personal information, including:

1. Information You Provide Directly

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Payment confirmation details

• Customer support messages

• Account information such as username and login details, if applicable

2. Order and Payment Information

When you make a purchase, payment details are processed securely by our payment providers. We do not store your full credit card number or full payment card details on our website.

Payment information may be processed by secure third-party payment processors in order to complete your transaction, prevent fraud, and provide payment confirmation.

3. Usage Data

We may automatically collect information about how you use our website, including:

• Device type

• Browser type

• IP address

• Pages visited

• Products viewed

• Referring website

• Time spent on the website

• General browsing behavior

This information helps us improve our website, products, customer experience, and security.

How We Use Your Information

We use your personal information for the following purposes:

Providing Products and Services

We use your information to:

• Process and fulfill your orders

• Deliver products to your shipping address

• Send order confirmations and updates

• Manage returns, refunds, and exchanges

• Provide customer support

Payment Processing and Fraud Prevention

We may use your information to:

• Process secure payments

• Verify transactions

• Detect and prevent fraudulent activity

• Protect our website and customers from misuse

Customer Communication

We may contact you to:

• Respond to your questions

• Provide order updates

• Send important service messages

• Inform you about changes to our policies or services

Marketing and Promotions

With your consent where required, we may use your email address to send:

• New arrival updates

• Special offers

• Promotional campaigns

• Exclusive brand news

You may unsubscribe from marketing emails at any time.

Service Improvement

We use website usage information to:

• Improve our website design and performance

• Understand customer preferences

• Improve product selection

• Personalize the shopping experience

• Analyze website traffic and user behavior

Cookies and Tracking Technologies

NEVA COLLECTION uses cookies and similar technologies to improve your browsing experience, analyze website performance, and support marketing activities.

Cookies may help us:

• Remember your preferences

• Keep items in your cart

• Understand how visitors use our website

• Improve website speed and functionality

• Deliver relevant advertisements

You can control or disable cookies through your browser settings. However, disabling cookies may affect some parts of the website and limit certain features.

Disclosure of Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

• Payment processors

• Shipping and delivery providers

• Order fulfillment partners

• IT and hosting service providers

• Marketing and advertising partners

• Analytics providers

• Customer support tools

• Legal or regulatory authorities when required by law

We only share information that is necessary for the relevant service.

We do not sell your personal information.

Categories of Personal Information Disclosed

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request deletion of your personal information

• The right to object to certain processing activities

• The right to opt out of marketing communications

• The right to request information about how your data is used

To exercise these rights, please contact us using the contact information below.

Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services

• Fulfill your orders

• Comply with legal obligations

• Resolve disputes

• Prevent fraud

• Enforce our policies

• Maintain business records

When your personal information is no longer needed, we will delete, anonymize, or securely store it as required by applicable law.

Security

We take reasonable technical and organizational measures to protect your personal information.

Your payment information is processed securely by trusted payment providers and encrypted using industry-standard security measures.

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we work to protect your information responsibly.

International Transfers

Because we operate online, your information may be processed or stored in countries outside your country of residence. When this happens, we take reasonable steps to ensure your information is protected in accordance with this Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

NEVA COLLECTION does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

NEVA COLLECTION
📧 hello@nevacollection.com