Last updated: June 25, 2026
Order Processing
All orders are processed within 2–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- Canada: 5–10 business days
- Europe: 5–10 business days
- Other countries: 7–15 business days
Delivery times may vary depending on customs clearance, local postal services, weather conditions, or high order volume.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–48 hours to become active.
Shipping Costs
We currently offer Free Shipping on all orders unless otherwise stated during checkout.
Lost or Delayed Packages
If your package appears delayed or lost, please contact us.
We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address.
NEVA COLLECTION is not responsible for orders shipped to an incorrect address provided by the customer.
Customs and Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer.
Contact
For any shipping questions, please contact:
NEVA COLLECTION
📧 hello@nevacollection.com