Last updated: June 25, 2026
Returns
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, your item must be:
- Unused and unworn
- In its original condition
- In the original packaging
- Accompanied by proof of purchase
Return Requests
To request a return, please contact us at:
Please wait for our return instructions before sending any items.
Returns sent without prior approval may not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item
- Photos of the packaging
We will review your request as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please note that your bank or payment provider may require several business days to process the refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized products
- Final sale items
- Items showing signs of use
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
Contact
For any questions regarding returns or refunds, please contact:
NEVA COLLECTION
📧 hello@nevacollection.com